You can request a return or an exchange for any product (except for the custom made orders) within 14 days of the order date. Items must be returned in perfect condition accompanied by the return information label at our press showroom:
40 rue Paul Valery
Purchased items are exchangeable into a different color. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. Exchanges are shipped to you free of charge.
Your refund will be credited to the same form of payment from where the purchase was made in the 15 days following the receipt of your return. If the complete order is returned, the refund will include the delivery costs from Vanessa Klat to you.
Our regular online return and exchanges policy as described above applies during sale periods.